Refund policy

📦 Refund Policy

At Crafts by Lily, each item is handmade with care and customized just for you. Because of the personalized nature of our products, all sales are final. However, your satisfaction is very important to us!

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❌ No Refunds or Exchanges

Due to the custom and made-to-order nature of our items, we do not offer refunds, returns, or exchanges.

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✅ Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 3 days of delivery. Send clear photos of the issue and your order number to:

📧 L.galindo.L@hotmail.com

We will gladly work with you to make it right!

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💡 Please Review Before Ordering

To ensure your order is exactly how you want it, please double-check:

• Spelling of names or words

• Color and font choices

• Item details and personalization info

If you ever have questions before placing your order, feel free to reach out—we’re happy to help!

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Thank you for supporting handmade and small businesses 💖

– Crafts by Lily